Tianling Xie
PhD Candidate, Instructor
University of Toledo,ISSCM department
Research Interests
Social Chatbot, Persuasive Chatbot, Artificial Intelligence (AI) Adoption, Human-AI interaction, Human-Computer Behavior Studies
Methodologies
Interview
Interview participants with grounded theory method.
Survey
Collect survey data and analyze with structural equation modeling method.
Experiment
Examine causal relationship by manipulating factors in lab or online environment.
Text Mining
Parse texual data from the internet and analyze trends and patterns using R packages.
Featured Research
Exploring relationship development with social chatbots: A mixed-method study of Replika
Iryna Pentina, Tyler Hancock, Tianling Xie
2023
Computers in Human Behavior (ABDC Rank “A”)
This mixed-method investigation proposes and empirically tests a human-Artificial Intelligence (AI) relationship development model in the context of social chatbots.Utilizing data from representative populations and employing method triangulation, the study uniquely combines existing human-computer interaction theoretical concepts (Computers are Social Actors, Perceived Social Presence, and Parasocial Interaction) with interpersonal relationship theories (Social Penetration and Attachment Theories) to advance an explanatory model of human – AI relationship development mechanism...
Friend, mentor, lover: does chatbot engagement lead to psychological dependence?
Tianling Xie, Iryna Pentina, Tyler Hancock
2023
Journal of service Management (ABDC Rank “A”)
The purpose of this study is to explore customer-artificial intelligence (AI) service technology engagement and relationship development drivers, as well as potential negative consequences in the context of social chatbots.
Consumer-machine relationships in the age of artificial intelligence: Systematic literature review and research directions
Iryna Pentina, Tianling Xie, Tyler Hancock, Ainsworth Bailey
2023
Psychology & Marketing (ABDC Rank “A”)
This systematic literature review analyzes 37 peer-reviewed empirical studies focusing on human–AI relationships published between 2018 and 2023.
Attachment theory as a framework to understand relationships with social chatbots: a case study of Replika
Tianling Xie, Iryna Pentina
2022
Proceedings of the 55th Hawaii International Conference on System Sciences
We analyzed in-depth interview transcripts obtained from 14 existing users of AI companion chatbot Replika. The emerging themes were interpreted through the lens of the attachment theory.
Teaching Interests
Business analytics, business statistics, database, website development, supply chain management, Excel applications.
Classes Taught
Business Analytics
Introduction class for regression, clustering, simulation, linear programing, etc.
Business Statistics
Statistic indices, simple linear regression, probability, normal distribution, sampling distribution, hypothesis testing.
Micro-computer Applications
Applications for Powerpoint, Word, and Excel.
Information Technology Management
SAP, advanced Excel, Microsoft Access, and Visio, for business decision making and problem solving.
Principles of Manufacturing & Service Systems
Supply chain, sales and operations planning, MRP, materials management, quality management, and project management, etc.
Technical
- HTML
- CSS
- JAVASCRIPT
- PYTHON
- C#
- VBA
- SPSS
- AMOS
- R
Awards
Education
University of Toledo- Toledo,Ohio
Zhejiang University of Finance and Economy- China
Tianling Xie — tianling.xie@rockets.utoledo.edu